BUSINESS PROCESS OUTSOURCING (BPO)

Business Process Outsourcing (BPO) - Information Life Cycle Management is Iron Mountain's core business. We have an extensive array of business process outsourcing services that enable our customers to concentrate on their core business activities while allowing us to take care of their non-core information management responsibilities. Key examples of BPO services include forms processing, data entry, data extraction and data verification, back scanning legacy files. When these are combined with our traditional, fully compliant and secure off site information storage, retrieval and destruction services, customers have a comprehensive information management service that provides a "single window" service to the customer, allowing single chain of custody, accountability and reduced costs.

Forms Processing

A significant proportion of business information is captured via forms. However, converting the paper based information on forms to electronic structured data is time consuming and labour intensive. Iron Mountain's character recognition applications and stringent processes can reduce the labour effort required to convert the unstructured data to structured data, thus saving valuable time and expensive labour costs associated with the conversion process.

BPO Imaging and Indexing

Making your information work for you

Iron Mountain Imaging & Data Capture Solutions offer major cost and time savings in information processing and management.

The value of an electronic image lies in its content rather than the image itself. Capturing content as live data for direct use in your business systems enables you to realise the true value of the information you receive and manage.

Instant Access to Information

Understanding how information is contained in a document drives subsequent business processes. Iron Mountain can streamline the importing of the document's data into your business systems. This reduces delays by eliminating the retrieval of hardcopy versions and the manual inputting of information from an image or file into your business system.

Adding Value from Data Capture

A combination of Optical Character Recognition (OCR) (printed), Intelligent Character Recognition (ICR) (handwriting), Optical Mark Recognition (OMR) (tick boxes) and key from image technology is used to ensure the most efficient method of data capture. Utilising OCR technologies instead of manual keying:

• Minimises costs
• Reduces delays
• Eliminates errors
• Provides instant access to information

A Managed Approach to the Sharing of Documents

Our ability to provide secure storage for documents in both hardcopy and softcopy means we can ensure the quick and efficient sharing of approved documents to multiple authorised parties in various formats right across your business and home worker network.

Date Entry

If your data on paper needs to be input into your computer systems, Iron Mountain has the skilled resources to data enter these documents into agreed electronic formats which can then be imported into your applications. Our quality assurance processes ensures the highest accuracy of data and fast turnaround.

Back-scanning of your old records

You have successfully implemented your imaging solutions. Your workflow is far more efficient and your customers are impressed! However, what about your historical information that is still in hard copy files. Iron Mountain's imaging services can convert this legacy information to your current standards by back-scanning the old records. We have the capability to back-scan a defined quantity of files to meet your urgent needs or convert your entire inventory to a format that can be integrated with your electronic document and records management system (EDRMS). Contact Iron Mountain today to find out more.